25th Street Properties Modernizes Security with INOX Smart Locks
Streamlined management, tenant convenience, and cost savings with INOX Smart locks.
The Challenge
Managing traditional locks across a multi-unit residential property posed significant challenges for 25th Street Properties in Sacramento. Rekeying costs accumulated year after year, particularly during tenant turnovers. Additionally, addressing tenant lockouts was time-consuming and costly, often requiring a locksmith or a personal visit to the property. They sought a modern, cost-effective, and tenant-friendly solution to these challenges.
The Solution:
Effie Orn, the property manager, decided to upgrade the property’s security with INOX Smart locks, specifically the INOX Smart Mortise Lock for residential unit doors and INOX Smart Cylindrical Locks with keypad entry for common areas such as the front door, back door, laundry room, and gym. These locks feature a physical key override to ensure access in emergencies, combining advanced technology with a practical backup solution.
Implementation:
The INOX Smart locks were installed during a lock hardware retrofit. The system allows tenants to use their smartphones as keys, which also provides remote access capabilities for cleaners or family friends. The locks are managed through a user-friendly app, enabling managers to set up new tenants and deactivate old ones seamlessly.
Results:
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Enhanced Tenant Experience:
Tenants have embraced the modern convenience of using their smartphones instead of physical keys. Effie noted, “The residents have really enjoyed the upgrade because it allows them to use their phone instead of carrying a physical key. They have also been able to give a cleaner or a family friend remote access.” -
Streamlined Property Management:
She also highlighted the significant time and cost savings, saying, “Having the smart locks has been super helpful because there’s been multiple times over the past year where the tenants have locked themselves out. They’ve been able to call or text me and ask me to let them in remotely. It has been a life changer because it has saved time and money of either calling a locksmith or me having to go down to the property.” -
Cost Savings:
During tenant turnovers, the need for rekeying was eliminated. Effie explained, “We haven’t had to have a locksmith come down and change out the key, saving costs there. It’s also been a really easy process on my phone to remove our old tenant and set up our new tenant with a new key fob and a new code.” -
Increased Property Appeal:
Effie sees the smart locks as a selling point for attracting modern tenants. “Smart locks are a great feature to be able to add to advertising for potential tenants, especially in today’s world where people often have their phone and not necessarily want to carry a physical key. For those modern tenants, that is definitely something they are looking for,” she said.
Conclusion:
The transition to INOX Smart Locks has transformed the building's access management, providing tenants with a superior living experience while saving the property manager significant time and money. She stated, “I would definitely recommend the INOX smart lock system because of the ease and simplicity, and then also the cost savings of the system.”
